Terms & Services

Effective date: 1 November 2025

Website: arcanabh.com Business name: (CR: 50012‑2)
Registered address: RIFFA / BUKOWARAH, Block 927, Road 27, Building 47,  Kingdom of Bahrain
Contact: [info@arcanabh.com] • [+973 xxx xxxx

1) Acceptance of these Terms

By accessing or using the Site, placing an order, creating an account, or interacting with us via any channel, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use the Site.

We may update these Terms from time to time. The version posted on the Site at the time you place an order or use the Site will apply. We will note the “Effective date” above when changes are made.

2) About ArcanaBH

ArcanaBH (“Arcana,” “we,” “us,” “our”) operates arcanabh.com to sell [consumer electronics / accessories / collectibles / lifestyle goods—confirm scope] to customers in [Bahrain / GCC—confirm].

3) Eligibility & Account

  • If you create an account, you are responsible for maintaining its confidentiality and all activity under it.
  • We may refuse service, terminate accounts, or cancel orders when we reasonably suspect misuse, fraud, or breach of these Terms.

4) Products, Availability & Images

  • We strive to display accurate product information, images, and specifications; however, minor variations (including packaging/box art, model revisions, and regional specifications) may occur.
  • All products are subject to availability at the time of order fulfillment. We may cancel all or part of an order if an item becomes unavailable; any paid amounts for unavailable items will be refunded.

5) Pricing, Currency & Taxes

  • Prices are shown in Bahraini Dinar (BHD) and, unless stated otherwise, [inclusive / exclusive] of VAT. If VAT is not included, it will be calculated at checkout.
  • We reserve the right to correct pricing errors. If a pricing error is identified after you place an order, we will contact you before processing; you may choose to proceed at the corrected price or cancel for a full refund.
  • Promotions, coupon codes, and bundles are subject to their own terms and may be modified or withdrawn at any time.

6) Payments & Security

We accept the following payment methods: [BenefitPay, Visa/Mastercard, AmEx, Apple Pay, Tap Payments, Benefit Pay, Cash, Cash on Delivery (COD)
– Payment capture: Orders are [charged immediately

– COD (if offered): Additional fees may apply. Please ensure an authorized recipient is present at delivery.
– Fraud screening: We may request identity/address verification or cancel/refund if we cannot verify the order.

7) Orders, Pre‑Orders & Back‑Orders

  • An order confirmation acknowledges receipt of your order; it is not acceptance. Acceptance occurs when we dispatch the item(s) or otherwise notify you of acceptance.
  • Pre‑orders/back‑orders: Estimated dates are indicative. Delays can occur due to manufacturing or logistics. You may cancel for a full refund prior to dispatch if the delay materially exceeds the indicated estimate.
  • We may limit quantities per order or per customer to ensure fair access.

8) Shipping, Delivery & Risk of Loss

  • Delivery areas: [Bahrain only / GCC options—specify]
  • Courier & lead time: typical dispatch within 1 business days; delivery within 1-3 business days from dispatch. Peak periods / pre‑orders may require longer.
  • Click & collect: [Available]
  • Risk of loss: Title and risk pass to you upon delivery to the delivery address or collection. Please inspect packages upon receipt and note any visible damage with the courier.

Delivery Issues
– Delayed / lost shipments: Contact us at [ info@arcanabh.com] with your order number. We will liaise with the courier. If confirmed lost, we will offer a replacement (if available) or refund.
– Wrong address / missed delivery: If you provide an incorrect address or miss multiple delivery attempts, re‑delivery fees may apply; extended non‑collection may lead to cancellation and refund minus shipping/handling.

9) Returns, Exchanges & Refunds

We want you to be satisfied with your purchase. The following policy applies in addition to any rights you have under applicable law:

Return Window & Condition

  • Change‑of‑mind returns: within [7 / 14] days of delivery for unused, unopened items in original packaging with all accessories and proof of purchase.
  • Exclusions (non‑returnable): [software/digital codes, opened hygiene items (earphones, grooming), consumables, personalized items, clearance “final sale,” gift cards, downloaded content].

Defective, DOA & Warranty

  • DOA/defective on arrival: Notify us within [3–7] days of delivery. We will test the item; if confirmed defective, we will [replace / repair / refund] per product availability.
  • Standard warranty: Manufacturer or seller warranty [mentioned in product description if applicable] from delivery, covering manufacturing defects only. Physical damage, misuse, liquid damage, unauthorized modification, and normal wear are excluded.
  • Warranty service may require [RMA number / service center drop‑off / courier collection]. Turnaround times are estimates and depend on supplier/service‑center stock.

Return Process & Costs

  • Initiate a return via email/WhatsApp with your order number and reason.
  • Return shipping: Paid by customer
  • Refunds are issued to the original payment method within 30 business days after inspection and approval.

10) Software, Digital Content & Codes

  • Digital codes / vouchers are non‑returnable once delivered or revealed.
  • Ensure your device/region compatibility before purchase. We are not responsible for redemption issues caused by incorrect region/account settings not disclosed prior to purchase.

11) User Content (Reviews, Photos)

By submitting reviews, photos, or comments, you grant Arcana a non‑exclusive, royalty‑free license to use, reproduce, modify, and display such content for marketing and service‑improvement purposes. You represent that your content is accurate, lawful, non‑infringing, and free of malware.

12) Acceptable Use

You agree not to misuse the Site, including by attempting to gain unauthorized access, interfering with security, scraping, or using the Site for unlawful purposes. We may suspend access where misuse is suspected.

13) Intellectual Property

All Site content (text, graphics, logos, images, product names, trademarks) is owned by Arcana or its licensors and is protected by law. You may not copy, modify, distribute, or exploit content without prior written consent.

14) Third‑Party Links & Services

The Site may link to third‑party websites or services. We are not responsible for their content, terms, or privacy practices. Your dealings with third parties are solely between you and the third party.

15) Privacy & Personal Data

We collect and process personal data in accordance with our [Privacy Policy link]. This includes information necessary to fulfill orders, provide support, combat fraud, and comply with legal obligations.
– Marketing: We will only send you marketing communications with your consent; you may opt out at any time.
– Data subject rights: You may have rights to access, correct, delete, or object to processing of your personal data—see our Privacy Policy for how to exercise these rights and contact our team.

16) Electronic Communications & Records

When you use the Site or send us emails/messages, you consent to receive communications electronically and agree that electronic records and signatures associated with the Site satisfy any legal requirements for written communications to the extent permitted by law.

17) Limitation of Liability

To the fullest extent permitted by law: (a) we will not be liable for any indirect, incidental, special, consequential, or punitive damages; and (b) our aggregate liability for any claim relating to the Site or products shall not exceed the amount you paid for the product(s) giving rise to the claim. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under applicable law.

18) Indemnity

You agree to indemnify and hold Arcana, its officers, employees, and partners harmless from claims arising from your breach of these Terms or misuse of the Site.

19) Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including supplier shortages, customs delays, courier disruptions, acts of God, or regulatory actions.

20) Governing Law & Dispute Resolution

These Terms are governed by the laws of the Kingdom of Bahrain. Courts in Bahrain shall have exclusive jurisdiction over disputes, subject to any mandatory consumer protection mechanisms. We encourage you to contact us first so we can try to resolve issues amicably [and/or via mediation or the Consumer Protection Directorate, if applicable].

21) Language

We provide these Terms English.

22) Contact Us

ArcanaBH
CR: 50012‑2
Address: [Full address]
Email: [info@arcanabh.com]
Phone/WhatsApp: [+973 xxx xxxx]
Business hours: [Days & times]

Helpful Policy Summaries (non‑binding)

  • Returns: Change‑of‑mind within [7/14] days; unopened, unused, original packaging; exclusions apply.
  • Warranty: [mentioned in product description] manufacturer warranty for defects.
  • Delivery: [1-3] business days.
  • Payments: [BenefitPay / Cards / COD]; fraud checks may apply.

Note: This page summarizes our policy framework and will be finalized once you confirm the bracketed information above. It is not legal advice. Please seek local counsel for any bespoke compliance requirements.